Customer Support

Can I reschedule my appointment?

If you’re unable to keep your appointment, you may reschedule by calling Customer Support at 877-805-6127. Please give us at least 24 hours notice if you need to change your appointment time.

Should I let you know when we go on vacation?

The only reason to let us know you’re going on vacation is to change alarm response protocols while you’re away. It would also be a good idea to go through your emergency contact list to be sure it is up-to-date. If your alarm response protocols follow our general guidelines (not all do), then a burglar […]

How do I test my alarm system?

How to Test Your Alarm System If you’re looking to test your alarm system, you can find simple instructions for this process here. Test Your Door and Window Contacts, and Motion Detectors. Put your system in chime mode to make this easier. Check to be sure your system is in READY mode, but DO NOT […]