FAQ

What is the difference between a smoke detector I can buy at the hardware store and one connected through my alarm system?

Smoke detectors bought at a retail store are battery powered and are excellent safety devices for saving lives. However, their purpose is to make a noise only and alert you when you are home. What happens when you are away from your home or business and nobody is there to call the fire department? Also, store bought smoke and carbon monoxide detectors work as long as the batteries are always charged and someone is home and can ‘hear’ the detector. Monitored smoke and carbon monoxide detectors that are connected to your security system don’t rely on batteries and instead use the security system’s power and back-up battery in the event of a power failure. Monitored smoke detectors are connected by wiring through the security system so that when smoke is detected, a signal is sent to the central station and we contact the fire department. This is a major benefit when there is no one home to ‘hear’ the detector. Monitored smoke detectors work even when your system is in ‘disarm’ mode.

Do I need an alarm permit for my security system?

This depends on your local government requirements. Most cities and counties will make these requirements known on their websites and will often provide an online form which can be filled out. If you aren’t certain whether you need an alarm permit, please contact us and we can help research the requirements and walk you through the alarm registration process.

Do you conduct background investigations on all newly hired employees?

Yes, we clearly understand that our business involves access to sensitive information and locations. Each new employee goes through an extensive background and drug check to ensure there is a clean history. We also have several employees that are cleared for secure government access.

How can I track who is using my security system?
We can provide monthly reports detailing who is using your system and when they are using it.

Types of monitoring:

  1. Non-Supervised – this will only log and dispatch on burglar alarm activation’s
  2. Supervised Log Only – this will record open and close activities as well as log and dispatch on burglar alarm activation’s.
  3. Fully Supervised – this will record open and close activities; log and dispatch on burglar activation; and notify responsible parties in the event that an open and close occurs before or after the schedule set by the account holder
  4. Remote services (Total Connect-enabled alarm system) using Total Connect application subscription. Text or email alerts can be sent to your internet-enabled device (cellular phone, Ipad, etc.).

If you are not sure which type of monitoring you have or would like to discuss options for tracking how to know who is using the alarm system, please contact us at 1855-855-0101.

Can I change my own backup battery?

Please note: It is recommended that you contact our monitoring center and put your system in test mode prior to changing the battery – #855-855-0101.

If your system keypad indicates that it has a “low battery” and you have confirmed that it is from the main panel and not a wireless transmitter that has a low battery, you can replace it simply by removing the system battery (disconnect red lead and black lead, not in any specific order) and take the battery to your local branch office for replacement. We suggest calling our local office number first to make sure that we have the correct battery in stock.

*Please note: It may take 4-12 hours for a “new” battery to come up to a full charge as they are not always at a full charge when you purchase them.

What products & services do you provide?

We are committed to offering you total security solutions and our diverse knowledge and access to a variety of products and systems can give you informed insight and multiple options for solving your security needs. In this way we are very different from our competition who may only offer one solution to your security concerns. We provide solutions for life safety/fire alarms, security systems, video surveillance, access control, mass communications, and much more.

Call your nearest branch to have a personal survey of your home or business done by a Vyanet security professional.